Southwest passengers face delays after nationwide grounding

 The Dallas-based airline had a prepared statement as the incident occurred. Helping everyone be aware of the situation in an effective crisis communication style. Travelers check in at a Southwest Airlines ticket counter at O'Hare International Airport in Chicago, Tuesday, April 18, 2023. Southwest Airlines planes were grounded nationwide for what the airline called an intermittent technology issue, causing more than 1,700 flight delays Tuesday just four months after the carrier suffered a meltdown over the Christmas travel rush. (AP Photo/Nam Y. Huh)

https://apnews.com/article/southwest-flights-grounded-faa-fa702529c286c44b45102d8128088deb

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